There are solutions and then there are elevator solutions – in the Techcloudpro parlance these are solutions which offer completion & seamlessness. Over the years, some through individual experiences of our management team and some through our clients, current and past, we have learnt that sometimes the most holistic of systems also tend to leave tiny gaps for innovation. Systems or environments in themselves may be excellent & may deliver wholly on what they were made for. However, disparate system environments seldom merge harmoniously. For example: your CRM and your ERP. You will always require a matchmaker – whether it’s Matchmaking Mary or a Digital Cupid unleashing the arrow that hits the sweet spots!
The second learning was that the matchmaking isn’t accurate if you are not able to get a single view of what made it all click and whether or not it is indeed the right match. Many a false decision has led to a high value divorce! Data Visibility & Singularity is key!
The third learning which is by no means a surprise is that Dx journeys often take unexpected turns because as we go deeper into implementation, unplanned or unexpected requirements come to the surface. This is usually because organizations which have been around for a decade or more will have heavy dependencies on legacy systems. While some like a Tally for example, are easy to replace, there are others based on old languages which are difficult to decipher, leave alone simplify. There is a lack of documentation and the people who actually put those systems into place have long since left the workforce. Detailed discovery of business requirements therefore need to be the starting point.
To adequately plug in the gaps that currently exist, Techcloudpro has designed products & implementation tools which help your business Simply Deliver! The intention is to make sure that your systems seem like a match made in heaven!
For most retailers, big or small, some of their most critical processes which directly impact market demands, are still largely manual. This has a direct impact on order fulfilment, returns & refund management. This is largely due to the having multiple or disparate systems which are not fully integrated with each other and are semi- automated at best. To mitigate the impact, retailers often use a multitude of applications or business connectors to bring in automation.
Business Connectors currently available offer partial automation
Return Merchandise Authorization & Refunds still require manual intervention
The Order Management System & Reverse Logistics processes are still not synchronized enough for effective tracking
An EDI interface, a commonly used solution in Retail for data exchange means that there are multiple data formats to juggle which means there is no real time data syncing or on demand data visibility
In most cases, the systems, the middleware and integrated APIs are not equally scalable which leaves a lot of room for dropping the ball especially during peak seasons. Systems have to be completely scalable in a short period of time to meet the surge in volumes
Most companies where the core offering is business connectors, offer connector bundles which you may or may not need & they are standard off-the-shelf with limited capacity for customization
Having connectors which serve a variety of industry segments also means that upgrades are time consuming & slow
Some of the questions to ask yourself before you choose your business connector are as follows:
By how much does the middleware reduce your cost of data integration, man hours & overall opex?
What is the level of automation it provides & how much time do you save through your value stream?
How customizable is it?
Does it facilitate point to point connectivity encompassing the multiple nodes of delivery, order management system, warehouse management system, inventory management, POS, Ecommerce and all of the other digitized supply chain elements, like product packaging for example?
How secure is it?
How easy is it to integrate? Is it a plug in?
Does it facilitate scalability?
Does it have the ability to provide you with real time data visibility?
Does it offer a single view of your customers for Xsell and upsell?
Our answer to all of the questions above is SuiteSpotsTM - our proprietary business connectors developed especially for the retail segment, basis years of insights that we have gathered while working with our clients.
SuiteSpotsTM not only addresses these needs but can be differentiated from the competition on the following parameters:
It does not have a UI for the customer service teams to access in order to create RMAs. It is a Netsuite Application which facilitates RMA end - to - end through the cloud crm and erp system
The application can be integrated with any open source ecommerce platform’s RMA app to ensure that refunds/cancellations/returns are handled properly. So, it is integrating with & mediating between with the front-end RMA app, NetSuite and logistic companies (all 3 systems) to ensure that each of the systems & data synchronization
Along with basic RMA and refunds management, the app also ensures that:
1. Inventory is maintained correctly with returns/refunds
2.Adjustments to the GL and ledger are made for returns as well
3.The value received from sale of refurbished goods in the secondary markets is also calculated and maintained with accuracy
4.Returns under warranty are managed from an inventory, finance/GL, fulfillment/replacement perspective
5.Returned goods can be sold again & new units can be assigned to new customers correctly. This is done by recording & recognizing the device serial number
6.Classification of A stock and B stock units from a warehousing perspective, is done accurately so that delivery, refurbishment or scrap actions are managed seamlessly with minimum error
SuiteSpotsTM is a domain-specific turnkey integration, rather than a generic connector which customers have to map themselves
Since it has the flexibility of supporting both Netsuite and the ecommerce front end platforms, customer service teams need not log into Netsuite to manually initiate RMAs, unlike competitor products. This is obviously better from both a security & a minimizing of manual error, point of view. This also means that you no longer need to spend on additional licenses for your customer service agents or invest in training them on Netsuite
SuiteSpotsTM has a simplified pricing model meaning you get the entire bundle at one price which is 50% lower than that of competitor products
The application also enables unlimited stores unlike the competition - they either do not have this functionality or offer this service at a much higher price
The newest functionality which has been added to SuiteSpotsTM is that of Box Ids. This helps in streamlining packaging options depending on product type, size and delivery routine. This means that you can control damage of goods (the number 1 reason for returns) and also reduce cost of packaging
We said before, we know what your SuiteSpotsTM are!
Still not convinced? Sign up for a 14 day free Netsuite trial and we’ll throw in 40 hours of free consulting and SuiteSpot customized down to the last ‘t’ just for you.
At Techcloudpro, we believe in beginning the journey with a discovery session. This is to ensure that your business challenges are thoroughly analysed and taken into account before we suggest a solution. For this we have created a comprehensive BRD tool which captures maybe over 90% of the considerations you might have while embarking on the dx journey.
Data Visualization is often ignored in the grand scheme of things but it is perhaps one of the most important criteria for getting and communicating insights from data. It eases the complexity of understanding huge stacks of data and from multiple sources. Yes, we know that you know what we’re talking about! Our dashboards are built into our business connectors to provide you with data singularity that you need and with ease.